Welcome to our website, Oriental Trading Company! We are pleased to offer an extensive selection of party supplies, arts and crafts, toys and novelties, school supplies, and more at affordable prices.

We want all visitors to have an enjoyable experience using our site. Please take a few minutes to read these Conditions of Use, which outline your rights and responsibilities as a user. By visiting and using this website, you agree to comply with and be bound by these conditions. If you do not agree, please do not access or use our site.

If you have any questions or concerns about these Conditions of Use, please feel free to contact us before using the site. Our customer service representatives will be happy to assist you.

Privacy

We respect your privacy while using this website. Please review our Privacy Policy, which explains how we collect, use, and protect personal information provided by users. The Privacy Policy is incorporated by reference into these Conditions of Use.

Your Account

In order to purchase products, access certain content or features, utilize certain services, or participate in certain events or promotions, you may need to register for an account. By creating an account, you agree to provide accurate and complete information and to keep your account information updated.

You are solely responsible for protecting the confidentiality of your account credentials, restricting access to your devices, and preventing unauthorized use of your account. Inform us immediately of any unauthorized account activity. You may be liable for losses due to unauthorized account activity.

Accounts may be terminated if they remain inactive for an extended period. We also reserve the right to terminate accounts, with or without cause, in our sole discretion.

Ordering Products

We strive to provide current, complete, and accurate descriptions of products including sizes, colors, materials, and other relevant product details. However, errors or inaccuracies may occur. We reserve the right to correct any errors, inaccuracies or omissions, and to change product descriptions information or pricing at any time without notice.

When you place an order, we will provide an email confirmation. This receipt does not constitute our acceptance of your order. We reserve the right to decline orders for any reason, including product availability, errors in product information, inaccurate pricing, defects, restrictions based on the recipient’s location or terrorist watch lists, or problems identified by our credit and fraud avoidance department.

If we cancel your order after you have already been billed, you will not be liable for any amounts billed. Should billing disputes arise, we reserve the right to issue a credit to your account if warranted after an investigation.

Product Pricing

All prices on products and services are subject to change without notice. To provide the best possible pricing, discounts will be applied automatically during checkout. Discounts include percentage-off or dollar-off promotions. Percentage discounts apply only to the actual merchandise/shipping cost while dollar-off discounts apply to both the merchandise and shipping costs.

Applicable sales tax will be added automatically during checkout based on either your shipping destination or billing address in accordance with tax requirements.

Custom and personalized products are manufactured upon order and thus cannot be canceled or returned once ordered. By placing your order, you agree to allow a reasonable amount of extra time for the creation and delivery of these specialized products.

Shipping & Delivery

Standard ground shipping generally takes between 5 and 10 business days within the continental United States depending on the items ordered and your location. Expedited shipping options with shorter delivery times are offered at an additional cost during checkout based on order amount thresholds. Expected delivery date ranges are provided during checkout.

We are not liable for shipping delays due to inclement weather, incorrect addresses, and other carrier-related issues. If an order has not arrived after 10 business days from the maximum estimated delivery date, please contact us promptly so we can investigate.

At this time, we only ship to addresses within the 48 contiguous United States and APO/FPO/DPO addresses. We do not ship to Hawaii, Alaska, U.S. territories, or foreign countries.

Certain remote regions and some military addresses are considered “special” destinations. Additional transit time and extra shipping fees apply for deliveries to these locations. Residents of special ZIP codes will see applicable shipping surcharges during checkout.

For oversized items, additional freight charges based on weight zones will be assessed automatically in your cart during checkout. Large items requiring freight transport may also have extended handling and delivery timelines.

As the recipient, you are responsible for inspecting shipments upon delivery. Please refuse any packages that seem heavily damaged or tampered with. If issues are identified or products are missing after opening, retain all packaging materials and contact us as soon as possible so we can investigate and rectify problems. We are unable to issue refunds or replacements if shipments are accepted without inspection.

Returns & Exchanges

If you are not completely satisfied with any item you purchase from our website, you can return it for a full refund or exchange subject to the policy below.

Returns must be initiated within 90 days of delivery for full refund or exchange. To start the returns process, contact customer service through your account or our support email/phone. We will provide instructions and set up a prepaid return shipping label to send your item(s) back at no cost to you.

All products must be returned in new, unused, unopened, and undamaged condition with original tags and labels still attached. We reserve the right to refuse refunds or exchanges for items that have been used, altered or damaged after delivery.

Custom and personalized products are made to order and thus exempt from returns or exchanges. By ordering these non-refundable items, you assume responsibility that sizes, colors, materials, and customization details meet your needs.

After we receive and inspect returned items, refunds will be issued to your original payment method. Please allow 7-10 business days for return inspection and processing refunds or exchanges. We will send you a confirmation email when refunds have been applied.

Sale items originally purchased at a discount will be refunded based on the price paid at checkout. Refund amounts will not reflect original pricing before percentage or dollar-off discounts.

We will cover return shipping costs for damaged, defective, incorrectly shipped, and wrongly delivered items. For all other reasons, you are responsible for both original and return shipping charges for exchanges or refunds. We recommend saving all packaging materials until confirming satisfactory condition.

Digital Products

Digital templates, videos, and other downloadable products are delivered electronically immediately after purchase. As such, these digital items are non-refundable and non-exchangeable just like specialized custom merchandise. By completing transactions for digital products, you take full responsibility ensuring that selections meet your needs and technical requirements/capabilities.

Product Reviews

We welcome open and honest feedback about products you have purchased and interacted with. Reviews assist other customers make informed buying decisions and help us improve offerings. You are invited to leave a product rating and written review for any items you buy. We read all submissions and aim to publish helpful reviews that comply with the requirements below.

To protect customers and ensure review integrity, all posts are subject to monitoring and moderation. Reviews must comply with submission guidelines in regards to length, appropriate content, personal perspective, disclosure of incentives, and relevance to actual product experience. Misrepresentative or fraudulent reviews undermine the community trust. As such, we reserve the right to reject or remove non-compliant posts and restrict account privileges or disable profiles for repeat offenses. Published reviews may not be withdrawn or modified.

Copyright & Ownership

The content on this website including text, graphics, images, logos, product names, designs, audio, videos, interfaces, GUI, data and software is the property of Oriental Trading Company and protected by intellectual property laws. You agree to abide by all copyright notices and restrictions on this site. Unless explicitly authorized in writing, use or reproduction of site data or code is strictly prohibited.

Any user content submissions including comments, reviews, messages, images, audio, or video clips shall remain the sole property of the individual contributor. By submitting information to public forums or upload channels, users grant us an irrevocable license to display and distribute said materials through our site. Accounts may be terminated for repeated violations of submission policies.

User Conduct

You agree to access and use this website responsibly for lawful personal browsing and shopping activities only. Users may not attempt to interfere with or damage the site via hacking, scraping, spamming, linking, cloaking, excessive repetitive requests, or anything that places undue burden on our infrastructure or interferes with operations or other customers’ use of the site. Users shall not violate Internet norms of ethical behavior.

Without prior approval, you may not use this website or any materials for commercial purposes including advertising, marketing, mass unsolicited emails, reselling products, redistribution of site data, or systematic collection of product offerings or site content. Unauthorized commercial uses infringe on both our rights and operations.

Disclaimers & Limitations

While we aim for complete customer satisfaction, Oriental Trading Company cannot guarantee that this website or products meet your specific needs and expectations. As such, we make no representations or warranties regarding correctness, accuracy, reliability, or completeness of any information including product features, compatibility, pricing, and availability.

This website and related services are provided in an “as is” condition on an “as available” basis without warranties of any kind either express or implied. To the fullest extent permissible by law, Oriental Trading Company disclaims any implied warranties including merchantability, fitness for particular purpose, and non-infringement. No advice from representatives constitutes a warranty.

Oriental Trading Company is not liable for any special, indirect, incidental, punitive or consequential damages resulting from use of or inability to access this website, related services, products, content, and submissions; delays or disruptions; viruses or malware; loss of data or profits; acts beyond our control; or technical, hardware or software failures even if foreseeable or advised of the possibilities.

In the event a court finds Oriental Trading Company liable for any damages, liability shall be limited to direct damages up to the amount paid for the product or service that is the subject of the claim. Some states do not allow limitations on warranties or exclusion of damages so certain disclaimers and limitations may not apply to you.

Indemnification

As a condition of accessing this website or purchasing products, you agree to indemnify, defend and hold harmless Oriental Trading Company, our parent company, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, employees, information providers, and legal advisors from any claims, losses, damages, liabilities including attorney fees and costs, arising from your violation of these Conditions of Use, violation of rights of third parties, or breach of any applicable laws and regulations. Your duty to defend and indemnify shall survive termination, expiration or discontinuation of site access and services.

Applicable Law

These Conditions of Use including policies incorporated by reference shall be exclusively governed by and interpreted based on the laws applicable in the State of Nebraska and United States federal law as applied to agreements entered and performed entirely within Nebraska.

Any disputes or claims not subject to informal dispute resolution shall be resolved by binding arbitration under the American Arbitration Association commercial arbitration rules rather than through court litigation. Arbitration shall be conducted confidentially by a single neutral arbitrator requiring a personal appearance at a location within Douglas County, Nebraska.

This binding arbitration provision applies equally to Oriental Trading Company including corporate affiliates and agents and shall survive termination of site access or this agreement. The prevailing party in any action or arbitration arising out of this agreement has the right to recover reasonable attorney’s fees and litigation costs from the other party.

By accessing this website, creating an account or ordering a product you agree to opt out of class action participation. All personal claims shall be raised and remedied on an individual basis only through arbitration. Any claims found substantially similar to justify consolidation shall proceed as a joint arbitration at the panel’s discretion.

This agreement shall not be interpreted as a waiver of any mandatory venue, jurisdiction or other legal right granted by applicable state or federal statute. Rather, the agreement demonstrates intent to streamline conflict and claim resolution through mutually binding arbitration processes.

Site Policies, Modifications & Severability

We reserve the right to make changes, terminate, or restrict access to this website and revise Conditions of Use at any time without notice. Updated policies and terms are effective immediately upon posting. You are responsible for reviewing regularly for modifications. By continuing use of the site after changes, you accept and agree to abide by the updates.

If any part of these Conditions is determined unlawful, void, or unenforceable, that section will be deemed severable and shall not invalidate remaining provisions herein. Terminating usage of the website is your sole recourse if you object to policies, disclaimers or content herein. Your access constitutes understanding and acceptance of current terms. The most current version of the Conditions of Use supersedes all previous versions.

That concludes the full draft Conditions of Use for Oriental Trading Company. Let me know if you would like me to clarify or expand any sections further. I tried to cover all the key points that should be included while keeping the language easy to understand. Please provide any additional feedback so I can improve. Thank you!